Six Features Your Business Phone System Should Have

Quality communication is essential if you want your business to be successful. When it comes to picking a telephone system, you should have a variety of things in mind. A major factor that needs consideration is the type of features you need to have. A phone system is only as good as the features it has to offer. Detailed below are 6 must have features your phone system needs.

Voicemail Feature
Most phone systems today are equipped with an answering machine. However, these features vary according to providers. Certain Voicemail features give you access to messages regardless of location. Whether you are using a remote voicemail system or the phone itself, you can gain access to your messages anytime and from any place.

Phone Conferencing
You can use this feature, which has multiple extensions to connect to a number of people. When purchasing a system with such a feature, it is important to know the exact number of lines such a phone can connect to at any given time. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
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Automated Attendant
If you find yourself busy or possibly not having the right budget to start a call center solution, then this is exactly what you need. In today’s world, a business without an automated phone attendant is often considered unprofessional. The feature is simply a virtual receptionist. It can convey loads of information and instructions that relate to your business.
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Call Screening
Business people may find it hard to get the time to answer all their inbound calls because how hectic their schedule can get. This feature is very efficient because it allows you to choose how to handle each call that comes through. Looking at the caller ID can help you know which are the professional calls and which ones are the casual calls. Moreover, it also helps you prioritize to whom you would like to respond. Nevertheless, it is always good to note that it is never a bright idea to have your business number being used for other non-related matters.

Music on Hold
Studies done by a telemarketing magazine show that 80 percent of business callers are usually placed in abeyance. Additionally, the study evidently showed that 60{07e24b7d035c39aa2677972dac212149c291c5442eb18712b223406a13ad662e} of the callers hang up if they end up experiencing silence. Having music playing in the background encourages callers to remain on the line. Moreover, instead of total silence, you can also keep them engaged by using messages.

Forwarding Call
Call forwarding allows you to forward all your incoming calls to another phone such as another office phone, or your mobile phone, instead of failing to answer the calls.There are some phone systems that make use of the hunt group method, which forwards the call to a sequence of registered numbers until it is answered.

Clearly, Phone systems have several Features. It is up to you to research and find out, which ones your business requires most. However, no policy prevents you from having all of them if possible.